Senior Partner Account Manager
Job Description
Embedded Services is Sage’s newest venture, helping third‑party platforms embed accounting and payroll technology into their products. This is greenfield business development, defining a completely new go‑to‑market motion inside Sage. This is your chance to help launch a disruptive embedded accounting offering that puts accounting and payroll capabilities directly into the products small businesses use every day. There’s no playbook.
We are looking for a commercially sharp and relationship‑driven Account Manager to own the revenue and commercial health of our embedded services partnerships with leading banks, fintechs, and vertical SaaS platforms.
This role is distinct from classic account management. In embedded services, our partners are distribution channels – they embed our product directly into their own platforms and customer journeys. The AM is therefore accountable not just for contract compliance and renewals, but for ensuring the commercial terms of each partnership accurately reflect the value being created, and for identifying opportunities to deepen and expand those relationships over time.
Working closely with the Partner Success team, the AM is the commercial anchor of the partnership team. You will manage a portfolio of high‑value, complex partner accounts and act as the primary point of contact for all commercial, contractual, and pricing matters.
Key Responsibilities
Commercial Ownership & Revenue Management
- Own the commercial lifecycle for assigned embedded partners renewals, pricing reviews, contract amendments, and upsell execution.
- Monitor revenue performance against contracted terms, identifying gaps between contractual commitments and actual partner‑driven outcomes.
- Lead structured commercial reviews with partners on a regular cadence, presenting performance data and articulating value delivered.
- Flag and escalation commercial risks early including underperformance against activation or usage commitments.
Partner Relationship Management
- Build and maintain trusted relationships with senior commercial, finance, and legal stakeholders across partner organisations.
- Act as the commercial point of escalation for partners, resolving disputes, renegotiations, and contractual ambiguities with speed and professionalism.
- Represent Sage’s commercial interests while maintaining a partner‑first framing positioning discussions around mutual value creation rather than contractual enforcement.
Growth & Expansion
- Proactively identify expansion opportunities within existing partnerships including additional product modules, new geographies, or deeper distribution commitments.
- Build the commercial case for upsell initiatives, working with the team to ensure partners are operationally ready before expansion discussions are opened.
- Support the Sales team on new business opportunities where existing partner relationships create leverage or reference value.
Commercial Governance & Reporting
- Maintain accurate and up‑to‑date records of partner commercial terms, usage data, billing arrangements, and revenue forecasts.
- Contribute to internal commercial governance processes, flagging structural issues in partner billing, pricing models, or contractual definitions that require escalation.
- Provide regular commercial reporting to the Product Strategy Director and broader leadership, including revenue forecasts, renewal timelines, and expansion pipeline.
Cross‑Functional Collaboration
- Work closely with the team to maintain a joined‑up view of partner health ensuring that operational or technical issues with commercial implications are surfaced promptly.
- Partner with Finance and Legal on contract execution, billing infrastructure, and compliance.
- Feed commercial insights from partners back to Product and Strategy teams to inform roadmap prioritisation and pricing model evolution.
Required Attributes, Skills & Qualifications
- Experience in Partner Account Management, Commercial Partnerships, or Revenue Management, with direct experience managing large enterprise or institutional accounts.
- Proven ability to lead complex commercial negotiations and renegotiations, including with senior stakeholders at large financial institutions or technology companies.
- Data‑Driven: Comfortable using performance and revenue data to drive commercial conversations, identify risks, and build business cases for expansion.
- Strong ability to work within a multi‑role partnership and across internal functions (Finance, Legal, Product), without creating siloes or duplicating effort.
- Self‑Starter: Proactive, structured, and effective in fast‑moving environments where commercial frameworks are still being built.
Nice‑to‑Haves
- Product or PMM experience.
- Background in long, multi‑year enterprise cycles.
- Additional European language skills.
- Experience working in a bank, SaaS company, fintech, or consulting firm.
- Cross‑functional experience (any mix of consulting, engineering, product, marketing, account management, sales, business development).
Benefits
- Competitive base salary and commission structure.
- Comprehensive health, dental and vision coverage.
- Work away scheme for up to 10 weeks a year.
- On‑going training and professional development.
- Paid 5 days yearly to volunteer through our Sage Foundation.
- Flexible work patterns and hybrid working.
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
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