Student Information Officer
Student Centre – Medway Campus
Location
Medway Campus
Salary
£28,031 to £31,236 per annum
Contract Type
Fixed Term – December 2026
Release Date
Monday 23 March 2026
Closing Date
Monday 06 April 2026
Interview Date
To be confirmed
Reference
5384
We are looking for a member of staff who has a passion for working with students and colleagues to achieve our priorities of delivering a world‑class welcome to all students, enhancing the student experience through all the services we provide and demonstrating our positive impact.
The Student & Academic Services Directorate of the University of Greenwich is seeking to recruit an enthusiastic Student Information Officer to join our Student Centre team at our Medway Campus on a fixed‑term contract.
The post will be situated within our Medway Student Centre, in a busy student‑facing environment where students, staff and visitors can access a wide range of student support services or be given the necessary information or guidance to help them resolve their queries and questions. This role will be vital in providing this support and will play a key role in the escalation, triage and referral model of student enquiries within the Student Centre.
The position will support a wide breadth of student enquiries, delivered face‑to‑face, by phone, via email and our Digital Student Centre, as well as the registration of all students.
Key responsibilities include:
- Providing information and guidance to students, staff and visitors regarding Student Centre services.
- Escalating, triaging and referring student enquiries within the Student Centre referral model.
- Supporting student registration and other administrative tasks.
- Maintaining accurate records of enquiries and registrations.
- Collaborating with the broader Student & Academic Services Directorate to ensure high‑quality service delivery.
Ideal candidate will have enthusiasm for supporting students, ensuring they are at the heart of all we do, and experience of providing administrative support in a busy and dynamic team. A proven track record of delivering a range of user‑focused services to clients and/or students is required.
Regular working at other University campuses (Avery Hill and Greenwich), along with some late working and occasional weekend work to support directorate‑wide priorities such as registration and open days, and willingness to be part of a flexible work pattern to adequately support the delivery of a 9‑5 service.
For an informal discussion about the post please contact Jody Belcher on J.Belcher@gre.ac.uk.
Should you have any queries please contact the People Directorate Team on peopleoperationsadmin@greenwich.ac.uk.
The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working and a genuine commitment to development.
We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.
Discover why the University of Greenwich is the perfect place to shape your future – watch our Vice‑Chancellor & Chief Executive’s inspiring message on why you should join us. Your Future Starts Here.
To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies – Jobs at Greenwich.
We are committed to building a strong, diverse workforce that reflects the communities we serve. We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.
We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management.
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