We are seeking a talented individual to join our Operations team at Mercer Marsh Benefits (MMB). The role will be based in our London office. This is a hybrid role that has a requirement of working at least three days a week in the office.
The role of the Operations Manager will be to support the business on operational initiatives, which deliver business strategy as well as tactically running business activities to support delivery of business goals and outcomes. The role will work across all aspects of business operations – clients, people, finance, and process.
Responsibilities
- Supporting business segment leaders and other senior specialists in the execution of agreed strategic and tactical initiatives that drive and deliver desired metrics, business goals and outcomes that align with the overall business strategy.
- Driving and delivering data analytics and metrics reporting for segments and specialist areas. Managing data and reporting requests and proposing areas for improvement.
- Build and enhance our operational foundation by identifying opportunities to improve operational processes, increase efficiencies, and implement automation for business-as-usual tasks.
- Supporting with financial and revenue recognition processes.
- Manage stakeholders effectively and drive change initiatives to ensure successful implementation of process improvements.
- Ensuring that the roll-out of initiatives and ongoing execution meet the quality standards and benefit realisation expectations and identify opportunities for process improvements to share with the broader community.
- Apply strong problem-solving (and project management) skills to lead and coordinate operational projects, ensuring timely delivery and alignment with business objectives.
- Facilitating the communication of lessons learned as part of implementation efforts and sharing insights within a function as well as to the broader team of Operations Managers.
- Helping to develop and deliver training and supplemental materials.
Qualifications
- Capable analytical, organisational, planning, and interpersonal skills.
- Experience in business process improvement, problem solving, and project management.
- You are solution focused, with the ability to present data outcomes.
- Proficiency in MS Office Tools, especially PowerPoint and advanced excel capacities.
- An understanding of the global medical and protection markets.
- Ability to prioritise and handle multiple tasks and be a natural problem solver in a demanding work environment.
- Relevant benefits experience gained from working as a Senior Consultant within a Broker or an insurer, managing large and challenging clients is desirable.
What makes you stand out
- Experience with automation and driving operational efficiencies to streamline processes and improve productivity
- Growth focussed mindset with the desire to seek out new business opportunities and develop business yourself and for the team.
- Understanding of, or exposure to International Benefit solutions.
- Effective client focus.
Benefits
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one ‘anchor day’ per week on which their full team will be together in person.
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