Role Overview
The RTT Service Manager is the Trust’s senior operational lead for the delivery of all 18-week Referral-to-Treatment (RTT) standards and associated elective access performance. The post holder is responsible for ensuring accurate, consistent and compliant RTT pathway management across all specialties, supported by high-quality data, robust governance arrangements and effective operational coordination.
Working in close partnership with clinical leads, divisional teams, outpatient services, booking teams and corporate performance functions, the RTT Service Manager provides expert oversight, assurance and specialist advice on RTT processes. They lead Trust-wide recovery and improvement plans for RTT, manage and oversee RTT PTLs, direct validation activity, and support demand and capacity modelling to inform operational decision-making. The role requires the ability to interpret complex and sometimes conflicting performance information, apply sound judgement where data is incomplete or rapidly changing, and provide clear advice and escalation to senior leaders, RTT Leadership and Performance Deliver.
Provide Trust-wide leadership for all operational aspects of RTT, including pathway integrity, validation and recovery actions. Ensure delivery of national 18-week standards and compliance with the Trust Access Policy. Lead the daily/weekly management of PTLs, ensuring timely escalation of risks, breaches and bottlenecks. Work with Directorates to resolve capacity gaps and unblock pathway constraints. Data Quality and Assurance Oversee all RTT validation processes (routine, backlog, pre-submission, harm reviews). Ensure data accuracy within EPR, MDT systems, diagnostic systems and RTT tracking tools. Work with BI teams to develop, maintain and validate RTT dashboards and reporting. Provide assurance for internal and external audits, including NHSE submissions and ad-hoc reviews. Line manage RTT leaders and Technical Validators, including recruitment, training, supervision and performance management.
Working for our Organisation
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process., Manage the Trust centralised RTT team to ensure the Trust achieves the RTT KPIs. As the Trust’s principal subject matter expert for RTT, the post holder will provide professional advice and assurance to the Executive Team, senior clinicians and operational managers, contributing to organisational policy development, national reporting and NHS England returns. The role requires a flexible and adaptable approach, with the post holder providing senior operational input and cross-cover as required to maintain resilience, support escalation and ensure continuity of elective pathway delivery during periods of operational pressure.
NHS AfC: Band 8a
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff – we empower everyone at any level to initiate and bring about real improvements in our care.
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