Commercial & Experience Manager

Job Description

Our client is looking to hire a Customer & Experience Manager to lead the day-to-day experience at our client’s flagship co-working development in Reading. This is a high-profile role for someone who thrives on creating exceptional environments, building strong teams, and delivering a best-in-class member experience.

What You’ll Be Doing

• Own the end-to-end customer journey, ensuring a consistently outstanding experience for members and visitors
• Build strong relationships with occupiers, anticipating needs and resolving issues proactively
• Lead on community engagement initiatives, events, and activations that bring the space to life

People Management

• Lead, coach, and develop the on-site customer experience team
• Set clear expectations, manage performance, and foster a positive, high-energy team culture
• Ensure staffing levels, rotas, and training are aligned with operational needs

Operations, Reporting & Standards

• Oversee daily building operations, ensuring the space is presented to flagship standards at all times
• Work closely with senior stakeholders, providing insights and recommendations to enhance service delivery

Health & Safety

• Take ownership of Health & Safety compliance across the site
• Ensure all policies, procedures, and risk assessments are up to date and adhered to

Our client, has numerous sites situated across the UK views this as a key hire to their London operation, so ideally you will have relevant experience in the Commercial / Co-Working or Hospitality sectors.

For more information, please contact me on – 0207 048 3304 or michael@gkrinternational.com

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