Contracts Coordinator
Location
London
Business Area
Accounting and Finance
Ref #
10049820
**Description & Requirements**
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast u2013 while keeping up the quality and accuracy weu2019re known for. Itu2019s what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldnu2019t do anywhere else. Itu2019s up to you to make it happen.
**Whatu2019s the Role?**
The Contracts team is a part of Bloombergu2019s Finance and Administration Department and plays a critical role in providing both customer service and operational support across the organisation. Our Team is responsible for managing client account database for all Lines of Business. We are at the frontline of client interaction, delivering exceptional service while collaborating with key internal stakeholders including Sales, Legal, Compliance, Engineering, and Technical teams. This cross-functional collaboration is critical to delivering tailored, effective, and compliant solutions that meet evolving client and business needs.
As a Multilingual Contracts Coordinator, you will oversee a wide range of client support workflowsu2014often exceeding 70 tasks dailyu2014spanning the full contract lifecycle: account and order creation, contract generation, execution, and document retention/archival. Your expertise will directly contribute to Bloombergu2019s ability to scale operations, maintain legal and operational rigour, and deliver exceptional client service.
In our fast-paced and dynamic environment, the role demands exceptional organisational skills, an unwavering commitment to accuracy, and a proactive, solution-oriented mindset. The work we do is essentialu2014not just to the smooth functioning of our internal systems, but to the trust and satisfaction of
**Weu2019ll Trust You To:**
**Multitask Effectively:**
Receive, analyse, validate and process Service Order Requests (SORs).
Act as a critical gatekeeper in the contract process by interpreting and verifying service requests.
Ensure all requests comply with Bloombergu2019s legal, regulatory, and operational standards, while mitigating risk exposure and ensuring compliance with company requirements.
Ensure accurate contracts are issued to clients in a timely manner.
Respond to high volume inquiries (calls, live chats, ticket requests) from internal and external clients regarding contract and account operations, ensuring process continuity and minimising disruptions to product support.
Oversee the full lifecycle of contract execution, including receipt, signature verification, and secure archival.
**Maintain Strong Attention to Detail and Analytical Approach:**
Maintain global agreements and client legal entity databases, ensuring proper documentation is signed and data integrity is preserved.
Mitigate risk to Bloomberg and our clients by ensuring compliance with contract-related processes and internal policy guidelines.
Manage sensitive contractual and operational changes stemming from client mergers, acquisitions, restructurings, or name changes. Navigate these transitions with precision to ensure uninterrupted product access, accurate contract realignment, and full compliance across all Bloomberg offerings.
Apply knowledge of legal contracts and processes across Bloombergu2019s full product suite and navigate relevant onboarding procedures.
**Deliver Platinum Customer Service:**
Serve as a liaison between external and internal stakeholders such as: Sales, Operations, Accounting, Installations, Negotiations, Legal and Compliance Teams to ensure seamless client experience across the contract and product lifecycle.
Maintain a high level of product and service knowledge to provide accurate information and support.
Take ownership of issues, following through with diligence and persistence until completion.
Anticipate downstream impacts, take initiative in resolving potential obstacles, and evaluate the quality and completeness of information before taking action.
**Be Technically Proficient:**
Have excellent knowledge of internal systems and functions to understand process backend logic.
Efficiently navigate internal databases and research tools to validate information, fulfil time-sensitive contract requests, and maintain the integrity of client records and contractual data.
Troubleshoot technical issues to maintain business continuity.
Collaborate with Engineering and Project Managers to develop, implement, and test new features, including digital contract signing via Bloombergu2019s online platform.
**As Your Tenure Progresses, You’ll Be Expected To:**
Have a comprehensive understanding of Bloombergu2019s client contract hierarchy, including document interdependencies, regulatory implications, and key contractual terms. Use this knowledge to advise stakeholders and uphold contractual integrity across complex scenarios.
Lead projects: track milestones, manage communications, and report progress to stakeholders. Projects may include internal system enhancements or account transitions due to client mergers/acquisitions.
Serve as a go-to expert for designated Sales groups, delivering tailored guidance and support for high-value client accounts. Anticipate needs, escalate strategically, and act as an extension of the commercial team to enable revenue continuity and client satisfaction.
Work with Business Engineers and other internal stakeholders on various workflow and function enhancements, provide technical requirements, oversee enhancement implementation and adoption.
**Youu2019ll Need to Have:**
Excellent written and verbal communication skills in (multiple languages), if applicable.
Multilingual experience preferred – languages considered: Italian
Experience with contracts (e.g., vendor, customer service) and data management.
Bacheloru2019s degree or equivalent experience.
Minimum of 2 years in a customer-facing role, such as account management or client support.
Strong multitasking skills with attention to detail and a focus on quality.
Results-driven mindset with the energy to consistently deliver high performance.
Confidence, emotional intelligence, and sound decision-making.
Self-motivation and the ability to work both independently and collaboratively.
Strong analytical skills and a keen eye for detail.
Proficiency in learning and using various systems (e.g., Bloomberg Terminal, Microsoft Suite, SAP, Kofax).
**Weu2019d Love to See:**
Experience using the Bloomberg Professional Service (the Terminal).
Familiarity with IT business systems (e.g. SAP, Kofax).
A strong passion for customer service.
An eye for optimising workflows and identifying efficiency improvements.
A track record of continuous growth and advancement within an organisation.
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net…