Job Title: Helpdesk Coordinator Salary: £26,000-£28,000Location: Honiley, WarwickshireCompany: FMServIndustry: Facilities Management
About Us
We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team.
The Role
As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors.
This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach.
Key Responsibilities
Receive, log, and track service requests
Prioritize and assign jobs to engineers and subcontractors
Monitor job progress to ensure SLAs and KPIs are met
Maintain accurate records and update internal systems in real time
Liaise with clients, contractors, and internal teams
Escalate urgent issues appropriately
Prepare reports and assist with performance tracking
Support scheduling and resource allocation
What We’re Looking For
Previous experience in a helpdesk, customer service, or coordination role
Ability to work effectively under pressure in a fast-moving environment
Strong administrative and organizational skills
Excellent written and verbal communication skills
Confident using IT systems
High attention to detail and problem-solving mindset
Team player with a proactive attitude
What We Offer
Competitive salary
Supportive and collaborative work environment
Career progression opportunities
Ongoing training and development
Exposure to a wide range of facilities operations
If you thrive in a fast-paced environment and enjoy being at the heart of operations, we’d love to hear from you.
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