Claims Handler

Claims Handler, Cardiff, £30,000pa

Our client based in Cardiff specialise in carrying out Fire and Flood restoration projects on behalf of the UK’s top insurance customers.

Working in this dynamic and fast-paced environment, you will be an experienced Claims Handler, either Household or Commercial, working for this successful but small office-based team.

Main duties as a Claims Handler include:

• You will liaise with insurance clients, customers and technicians in the field, managing your own files and caseload from start to finish
• Develop close working relationships with customers, key clients such as Loss Adjusters, Insurance companies, Brokers, Surveyors etc and Technicians.
• Liaising with customers via telephone or email via multiple mailboxes.
• Planning and organising Technician appointments in the field.

Qualifications and Experience required:

• Applicants MUST have a minimum of 12 months experience as Claims Handler
• Comfortable working alone and also in a small team.
• A conscientious and hard worker
• Excellent communication skills and an excellent telephone manner.
• An ability to work under pressure and prioritise your workload
• Excellent computer skills
• Experience in planning and allocation of work to field based staff an advantage.
• A good geographical knowledge of the South Wales/South West areas is essential.
• Our client is based outside the city centre so you will need your own transport to get to and from work.

Benefits:

• Full training will be provided.
• Opportunity to attend courses and develop technical knowledge.
• Generous Holiday package based on length of service – up to 30 days leave plus bank holidays.
• Free car parking
• Hours: Mon-Fri, 8.30am to 5pm on flexi time system

(NLR is acting as an Employment Agency on behalf of its Client)

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