Account Manager
Location: Kettering, Northamptonshire
Salary: £31,000 – £35,000 + Benefits
Hours: Full-time, Monday to Friday (9:00am – 5:15pm)
Work Location: Hybrid (Office & Home-based)
Full time / Permanent
Remarkable Jobs are recruiting on behalf of a leading organisation within the parking and facilities services sector.
We are seeking an Account Manager to join their team in Kettering. This is a hands-on role, involving multi-varied tasks, and requires someone methodical with excellent communication skills, strong organisation, and a customer-focused approach.
Account Manager Role:
As an Account Manager, you will play a key role in supporting the Customer Success function, ensuring a smooth, efficient, and professional service to clients. You will manage client relationships, handle day-to-day queries, and support administrative processes to maintain high service standards and long-term client satisfaction.
Account Manager Key Responsibilities:
- Act as the main point of contact for a portfolio of clients, managing day-to-day queries
- Ensure all client enquiries are handled accurately and within agreed SLAs
- Maintain and update client records and documentation across CRM systems
- Support administrative processes including surveys, site reviews, and client meetings
- Gather and analyse data relating to client accounts to support service delivery
- Support after-sales activity to strengthen client relationships and retention
- Provide updates on account status and ongoing activities to senior management
- Collaborate with internal teams to ensure client requirements are met
- Provide cover for colleagues when required to ensure continuity of service
What They Are Looking For:
Essential:
- Experience in Account Management, Customer Service, or administrative support
- Strong communication skills with the ability to build client relationships
- High attention to detail and accuracy
- Excellent organisational skills with the ability to manage multiple priorities
- Proficient in Microsoft Office and confident learning new systems
- Full UK driving licence
Desirable:
- Experience managing multiple client accounts
- Experience working with CRM systems
Account Manager Key Attributes:
- Professional and reliable with a strong work ethic
- Customer-focused with a proactive approach
- Ability to work both independently and as part of a team
- Adaptable and able to work in a fast-paced environment
If you’re ready to take on a varied and rewarding role as an Account Manager, we’d love to hear from you.
Apply now!
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