Account Manager
Total Facilities Management (TFM) Location: North of the UK (extensive regional travel required) Sector: Facilities ManagementSalary: £45k plus car allowance Type: Full-time, Permanent
The Company We are a leading Total Facilities Management (TFM) provider delivering integrated hard and soft FM solutions across the UK. With a strong reputation for operational excellence, compliance, and client partnership, we support multi-site portfolios across commercial, industrial, and public-sector environments throughout the whole of the UK.
The Role We are seeking an experienced Account Manager to oversee a portfolio of key contracts across the North. This is a senior, client-facing role with operational oversight of multi-site FM delivery. A core focus of this role is compliance management. The successful candidate must demonstrate exceptional knowledge and hands-on experience in statutory and regulatory compliance within the FM sector. Ensuring full adherence to legal, contractual, and industry standards will be central to your success.
Key Responsibilities
- Full ownership and accountability for assigned FM accounts across the Northern region
- Ensure 100% statutory and regulatory compliance across all hard and soft FM services
- Oversee delivery of planned and reactive maintenance in line with SLA/KPI targets
- Manage audits, compliance documentation, and certification processes
- Lead and develop on-site and mobile FM teams
- Maintain strong client relationships at senior stakeholder level
- Manage budgets, forecasting, and P&L performance
- Drive continuous improvement, risk management, and operational efficiencies
- Ensure adherence to H&S legislation and company policies
Essential Experience & Skills
- Proven experience as an Account Manager within the Facilities Management sector (TFM preferred)
- Strong background in compliance management within FM (statutory compliance, audit processes, asset registers, PPM compliance, certification control, etc.)
- Thorough understanding of hard services compliance requirements
- Experience managing multi-site contracts across a regional portfolio
- Strong commercial acumen with P&L responsibility
- Excellent stakeholder management and communication skills
- NEBOSH or equivalent H&S qualification (desirable)
- Willingness to travel extensively across the North
What We’re Looking For
- A compliance-driven FM professional
- Detail-oriented, process-led, and highly organised
- Strong leadership capability with the ability to influence at all levels
- Proactive, resilient, and solutions-focused
- Commercially astute with a client-first mindset
What We Offer
- Competitive salary + car allowance/company vehicle
- Performance-related bonus
- Pension scheme
- Professional development opportunities
- The opportunity to manage high-profile contracts within a growing TFM business
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