Customer Service Advisor Monday to Friday Bury St Edmunds £12.71 per hour On behalf of our client based on the outskirts of Bury St Edmunds we are currently recruiting for a Customer Service Advisor to join a warm and supportive team. In this role you will be the first point of contact for customer enquiries, helping to resolve issues efficiently while delivering exceptional service. This is a fantastic opportunity for someone who thrives in a dynamic, fast paced environment and is passionate about providing outstanding customer care. Main duties and responsibilities:
- Providing exceptional customer service, ensuring clients issues and queries are resolved
- Handling complaints in a friendly and professional manner
- Maintaining professionalism when liaising with both customers and internal teams
- Being the first point of call, addressing and resolving customers queries in a timely manner
- Following the companies policies and procedures at all times
- Efficiently communicating via emails and calls, ensuring all are responded to in a timely manner
Key skills:
- A confident communicator who always demonstrates a professional and positive attitude
- Proven experience in a customer service role is essential and dealing with customer complaints
- Team player with the ability to use initiative and work independently when needed
- Resilient and calm under pressure, especially when handling challenging situations
- Skilled in managing workload and prioritising tasks effectively
If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information….