Overview
GENERAL MANAGER – ROXY BALL ROOM BIRMINGHAM VICTORIA SQUARE
A LITTLE BIT ABOUT OUR BRAND: Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be. Started by 2 brothers 13 years ago, under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come.
What we’d expect from you
In a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!
Responsibilities
- Deliver the best gaming experience for guests on every visit.
- Create and deliver quarterly business plans.
- Lead by example through training, coaching and developing a winning team.
- Manage a P&L to meet financial targets and expectations.
- Ensure the business is managed correctly to achieve quarterly and yearly bonus.
- Manage safety, security and licensing aspects of the business.
- Manage the guest experience platform to improve service and standards.
- Maintain a fun and engaging culture using our Brand Standards and Company Ethos.
- Conduct monthly reviews with all team members to encourage growth and development.
- Ensure service standards and duty management are upheld throughout operating hours.
- Be an industry expert in all areas of duty management.
What we want from an individual
- Passionate attitude
- Loves to be professional yet playful
- Always gives good energy
- Put your team first
- Can you motivate and lead a team?
- Display a strong work ethic and share knowledge
- Confidently create a positive team culture and reinforcement
- Work autonomously and utilise resources where available
What you get
- Very competitive salary
- Achievable bonus scheme
- Tips & service charge shared equally amongst the whole team
- 50% off food and drink & free gaming
- Regular team incentives with rewards including paid trips abroad
- Two staff socials throughout the year
- Employee Assistance Program with free counselling services
- Further development opportunities within the company growth
- Development courses including leadership, mental health awareness, first aid and personal licences
- Access to Rewards Gateway with discounts at hundreds of retailers
- Holiday allowance increasing with length of service
- Cycle2Work Scheme
- SmartTech – buy tech from Currys and spread the cost interest-free
- Full access to tips and service charge weekly through TiPJAR
Job specifics
- 45-hour working week across 5 shifts
- Weekend and public holiday availability is required
- Reliable commute to work
- Managing a large team of up to 50 staff members
- Reporting KPI’s weekly, monthly and quarterly to the Area Operations Manager
- Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance
#J-18808-Ljbffr…