Customer Experience Lead: Own the Journey & Systems

A growing e-commerce brand in Leeds is seeking a Customer Experience Lead to enhance their customer journey. This role requires ownership of customer service interactions across various platforms and involves optimizing processes to ensure efficiency. The ideal candidate has 2+ years of experience in e-commerce, specifically with Shopify and Gorgias. The position offers a salary of £30,000 – £35,000, a high-autonomy work environment, and collaboration with leadership. This is a hybrid role based in Leeds, requiring team presence 2+ days a week.#J-18808-Ljbffr…