Hybrid Real-Time Contact Centre Analyst

A leading recruitment agency in the United Kingdom is looking for a Real-Time Analyst to manage live contact centre performance. This role involves overseeing both voice and digital channels, ensuring that service targets are consistently met for a major business in the industry. Candidates should have experience in a contact centre environment, strong analytical skills, and be capable of making quick decisions under pressure. The position offers a mix of on-site and remote working opportunities.#J-18808-Ljbffr…