Collections Customer Operations Manager

## Collections Customer Operations ManagerNewtownabbey, Northern Ireland Royal MailPosted todayJob ViewedTap Again To Close### Job DescriptionpermanentThis advertiser has chosen not to accept applicants from your region.Tap Again To Close### Job Description**Job Description** **About the Company:**Prema Cognition (PREMAZ) is a health technology company developing tools for the early detection and monitoring of cognitive decline and dementia. Founded by medical doctor Julia Cooney and developed in collaboration with the University of Cambridge Memory Lab, PREMAZ aims to shift dementia care from late-stage treatment to earlier detection and prevention.Our core product is a precision memory assessment, a scalable digital cognitive test designed to detect subtle changes in cognitive function and track them over time.PREMAZ works with a range of partners across healthcare and research, including neurology and GP clinics, longevity clinics, pharmaceutical and biotech research organisations, and care providers such as nursing homes and assisted living facilities.PREMAZ is venture-backed and recently closed its first external funding round to support the next phase of product development and clinical partnerships.**The Role**We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus of this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform.A secondary part of the role involves working with customers using the platform, helping gather feedback, troubleshoot issues when needed, and ensure successful deployments. These interactions will play an important role in informing product decisions and identifying opportunities for improvement.This is a high-ownership role in an early-stage startup, where you will have significant influence over how the product evolves. The role would suit someone currently working in product, product operations, or customer success who is ready to step into a role with more significant ownership and direct impact on the product. You will work closely with the founding team and engineering team to help shape how PREMAZ develops as we scale.**Key Responsibilities**Product Management* Translate customer feedback into product requirements and feature requests* Maintain and prioritise the product backlog* Work with the founders and engineering team to define the product roadmap* Write clear product specifications and user stories for new featuresEngineering Coordination* Work closely with the engineering team to track feature development and delivery* Help run sprint planning and ensure development priorities remain aligned with customer needs* Coordinate feature testing and product releasesCustomer Operations* Act as the primary point of contact for product-related questions from customers and partners* Support onboarding of new clinics and research partners* Troubleshoot product issues and coordinate with the engineering team to resolve them* Gather structured customer feedback and identify common requests or pain points.**Your Background:*** 4-6 years of experience in product management, product operations, or customer operations, ideally in digital health or healthcare technology, preferably within a startup or high-growth company.* Strong organisational and prioritisation skills, comfortable managing senior team members* Ability to communicate effectively with both technical teams and non-technical users* Comfortable interacting directly with customers and supporting product adoption* Experience working with product management tools such as Jira, Linear, Notion, or similar**.*** Basic technical literacy (APIs, data structures, or coding experience)**Nice to Have*** Experience working in healthtech, digital health, or clinical software* Familiarity with agile product development* Experience working with B2B SaaS products* Technical proficiency, including coding experience or the ability to work directly with APIs, data structures, and software systems* Background or interest in neuroscience, cognitive health, or healthcare innovation**Why Join PREMAZ*** Work on one of the most important challenges in healthcare: early detection of dementia* Collaborate with leading researchers from the University of Cambridge* Join an early-stage startup where your work will directly shape the product and customer experience* Gain exposure to product development, clinical research, and digital health innovation* Significant ownership and responsibility early in your career, with the opportunity to grow into a CPO role as the company scales**Compensation & Benefits:*** Salary: £45,000 + equity (0.25–0.75% depending on experience)* Flexible hybrid working, with approximately two days per week in person at our office in Chiswick, West London* Opportunity to travel across the UK and to the US to support clinic deployments and customer relationshipsThis advertiser has chosen not to accept applicants from your region.## Collections Customer Operations ManagerBT36 4HQ **£45,888.00 – £50,476.00 annum**Posted 12 days agoJob ViewedTap Again To Close### Job DescriptionPermanent**Job reference number** Collections Customer Operations Manager £45,888 – £50,476 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension Full time, Permanent Northern Ireland Mail Centre, Newtownabbey, BT36 4HQResponsible for covering the Belfast collection HUB & the collections in the NI East sectorWe believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.**THE ROLE**Full accountability for the Collections operation, you’ll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible. You’ll play a major part in the trust we build with customers.**WHAT YOU’LL GET**We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.**ABOUT YOU**This is a role packed full#J-18808-Ljbffr…