Hotel Duty Manager

Overview

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Hotel Duty Manager and start your greatest adventure! This is an exciting role ensuring the smooth and efficient running of the Warwick Castle Lodges, Glamping and Hotel operations, delivering an outstanding guest experience. You will lead day-to-day shift operations, acting as a key hospitality leader and communicating effectively across all hotel departments to keep everything running seamlessly.

Responsibilities

• Lead day-to-day shift operations, acting as a key hospitality leader and communicating effectively across all hotel departments to keep everything running seamlessly.
• Ensure the reception team upholds the vision of the Accommodation Team and maintain a harmonious crossover between the different shifts during the day and night.
• Handle guest problems, complaints, or compliments, passing on relevant information to the department contact and develop a thorough knowledge of Warwick Castle, employees, services and hours of operation, plus be fully aware of any promotions connected to the Castle.
• Working hours: full-time, seasonal fixed-term position covering AM (7am-3pm) and PM (3pm-11pm), including weekends and bank holidays.

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