Overview
Location: Manchester, Lancashire, M1 2JL
Pay: £30,000.00 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 25/04/2026
About this job
Job Ref: DAK1138
Branch: Dakota Manchester
Location: Dakota Manchester, Manchester
Salary/Benefits: Earning are a gross annual salary of £36,427 plus an annual incentive to receive up to £2000
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will be X, working any 5 days out of 7
Hours per week: The role carries a permanent contract with typical hours 35 – 45 hours per week
Posted date: 26/03/2026
Closing date: 28/04/2026
We are looking for an experienced hospitality leader with a genuine passion for service to join us as Deputy Operations Manager. This is a senior leadership role for someone who thrives in a hands-on environment and is committed to driving operational excellence and revenue growth.
Responsibilities
- Support the Operations Manager in leading and inspiring our team across all departments.
- Manage and develop Duty Managers, Reception Manager, Night Manager, and Head Concierge, coaching them to elevate service delivery across all guest touchpoints.
- Help to lead Reception and Concierge teams to deliver seamless arrivals, departures, and personalised guest service that reflects Dakota’s high standards.
- Oversee the effective use of the PMS and related systems to optimise room allocation, billing accuracy, and guest profiles, ensuring smooth workflows.
- Act as a floor-based leader during peak times, setting the tone for exceptional hospitality and operational efficiency.
- Maintain health & safety standards, licensing regulations, and operational policies, safeguarding both guests and team members.
- Collaborate with Food & Beverage, Maintenance and Housekeeping leadership to ensure smooth interdepartmental operations and uphold service standards across the entire guest journey.
- Oversee rotas to guarantee service excellence while meeting budgeted payroll targets.
Qualifications
- At least 5 years’ experience in 4 and 5 hotels.
- A minimum of 3 years’ management experience with demonstrably strong leadership, mentoring, and coaching skills.
- Strong commercial understanding, including participation in P&L reviews, rota management, and KPI setting.
- Varied hotel experience across Rooms Division and Food & Beverage, with a holistic approach to guest experience and revenue generation.
- A sincere love for hospitality with a guest-focused, floor-based leadership style.
- Personal licence, Health and Safety, and Food Hygiene training are highly desirable.
- An enthusiastic individual who will promote our culture of positivity.
Benefits
- Special discounts on stays and dining at any Dakota
- Employee Assistance Program with free private mental health support and counselling, video GP consultations, and private prescription services
- Access to daily rewards and other benefits via our Learning Management System
- Support from in-house Mental Health Champions
- Additional holiday day on the first anniversary of your employment
- Family-friendly flexible working options
- Meals on duty and uniforming
- Bonuses for recommending a friend and recognition on Trip Advisor
- Accredited, certified compliance training and internal development via Dakota Academy
- Annual appraisal and Personal Development Plan opportunities
About Dakota Hotels
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. We have expanded to prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon. We are known for delivering attentive and genuine guest service and have been recognized by The Caterer and The Sunday Times for our employer excellence.
APPLICANT REQUIREMENTS
- Be at least 5 years’ experience in 4 and 5 hotels.
- Minimum of 3 years’ management experience with leadership, mentoring, and coaching skills.
- Strong commercial understanding, including P&L reviews, rota management, and KPI setting.
- Varied hotel experience across Rooms Division and F&B with a holistic guest experience approach.
- Love for hospitality with a guest-focused leadership style.
- Flexible with shift patterns and able to work around business needs.
APPLY: Please send us your up to date CV. For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your Dream Roles at Dakota.
We are located at 29 Ducie St, Manchester M1 2JL, centrally located for public transport users.
We are home to 137 luxury bedrooms, including 27 suites.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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