Resident Support Worker / Key Worker – Supported Housing(Known internally as Support Worker)
Location: Canning Town, East LondonSalary: £30,205 – £32,965 (depending on experience)Contract: Full-time, Permanent
Why work at Your Place?
· 25 days annual leave, rising by one day each year up to 30· Bank holidays included· An extra day off for your birthday· A weekly Wellbeing Hour to do whatever supports your wellbeing· 2 Wellbeing Days per year· Reimbursement for gym membership· Cycle-to-work scheme and season ticket loans· Free eye tests and contributions towards glasses· Pension· We match your pension contributions up to 7.5%· Internal training and development· Membership to professional bodies where relevant· Flexible Working· Discounts on holidays, shopping, dining
What Makes This Role Special
- Meaningful 1:1 keywork – build trusted relationships and support residents to achieve their goals.
- Joined-up support – work closely with our Community Partnership Team, Resident Services and Move-On Specialist.
- Real-world impact – help residents connect with health, wellbeing, skills, employment and community opportunities.
- Learning culture – reflective practice and development built into the role.
- Values-led environment – we work as One Team and role model Growth, Inclusion, Collaboration and Compassion.
This role includes shift work, including evenings and weekends.
Resident Support Worker / Key Worker Responsibilities
- Deliver regular one-to-one keywork sessions using a strengths-based, outcomes-focused approach.
- Complete and review needs assessments, support plans and risk assessments using motivational interviewing and SMART planning.
- Support residents to develop independent living skills, manage tenancies and maintain safe routines.
- Coordinate support with internal specialists and external agencies (health, substance misuse, social care, probation, DWP, etc.).
- Support residents to access meaningful activities, community opportunities and peer-led groups.
- Maintain accurate, timely case notes and outcome records on the case management system.
- Contribute to a safe, respectful, psychologically informed environment.
- Respond to incidents and safeguarding concerns in line with policy.
- Participate in team meetings, reflective practice and service improvement activities.
Resident Support Worker / Key Worker Person Specification
Experience
- Experience supporting people affected by homelessness, multiple disadvantage or complex needs (through work, volunteering or education).
- Experience working in a trauma-informed, person-centred way.
- Experience completing assessments, support plans and risk assessments.
- Experience of partnership working and multi-agency coordination.
Desirable:
· Experience supporting migrants or people facing barriers to move-on.· Experience using In-Form.· Relevant qualifications in supporting vulnerable adults.
Skills & Knowledge
· Ability to build rapport while maintaining professional boundaries.· Strong communication skills with residents and professionals.· Good organisational skills; able to manage a caseload and competing priorities.· Good IT skills (Microsoft Office, case management systems such as In-Form/Salesforce/Pyramid).· Understanding of safeguarding, confidentiality, GDPR and health & safety.· Knowledge of issues affecting supported housing and vulnerable adults.· Ability to work shifts including evenings and weekends.
Personal Qualities
· Highly organised, self-sufficient and able to meet deadlines.· Able to work independently and collaboratively as part of a team.· Strong sense of responsibility and accountability.· Self-aware and proactive about training and support needs.
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