Resident Liaison Officer – Social Housing / RefurbishmentLocation: London (Waterloo & Site Based – must live within 1 hour)Salary: £30,000 – £35,000 + PackageHours: Monday to Friday, 08:30 – 17:00
A well-established contractor is looking to appoint a Resident Liaison Officer to support the delivery of refurbishment and maintenance works across social and affordable housing projects in London.
This is a key, customer-facing role where you will act as the main point of contact between residents and site teams, ensuring clear communication, minimal disruption, and a positive overall experience throughout the lifecycle of works.
The Role:As Resident Liaison Officer, you will be responsible for managing resident relationships and supporting project delivery through effective communication and coordination.
Key responsibilities include:• Acting as the primary point of contact for residents during works• Communicating project timelines, updates, and changes via home visits, letters, and digital platforms• Responding to queries, concerns, and complaints in a timely and professional manner• Handling sensitive situations with empathy and a solution-focused approach• Coordinating access to properties for surveyors, operatives, and contractors• Carrying out pre-works visits to identify any specific resident needs, including vulnerable individuals• Liaising with site teams, subcontractors, housing associations, and local authorities• Maintaining accurate records of resident interactions, complaints, and resolutions• Supporting community engagement events and resident meetings
About You:• Experience in a customer-facing role is essential• Strong communication and interpersonal skills• Ability to manage challenging situations with professionalism and empathy• Excellent organisational and administrative skills• Ability to manage multiple priorities effectively• Proactive with a strong problem-solving approach
Desirable:• Experience within construction, social housing, or property maintenance• Understanding of working in occupied properties
Requirements:• Full UK driving licence and access to a vehicle• Competent in Microsoft Office (Word, Excel, Outlook)
What’s on Offer:• £25,000 – £32,000 salary (dependent on experience)• Stable, long-term project pipeline• Opportunity to work within the social housing sector on community-focused projects• Career progression and development opportunities
If you’re interested in this opportunity, please apply with your CV or contact us directly for a confidential discussion.