Customer Service Hire Controller

Customer Service Hire Controller Salary: £30,000 per annum Contract: Temp to Perm Hours: Monday to Friday, 7:30am – 5:00pm Overtime Available We have an exciting opportunity to join a growing plant hire company as a Customer Service Hire Controller. This role is ideal for someone with a strong customer service background and, ideally, experience within the plant or construction hire industry (although this is not essential). You will play a key role in delivering an outstanding customer experience while managing hire orders from start to finish. The Role You will be responsible for communicating with customers via telephone, email, and website enquiries. From initial enquiry through to post-hire follow-up, you will take full ownership of the customer journey, ensuring a smooth and efficient service while building strong, long-term relationships with repeat clients. Main Skills & Experience RequiredPrevious experience within the hire or construction industry would be advantageous, though not essentialProven experience in a customer service role, ideally handling inbound sales or order enquiriesA track record of successfully converting enquiries into completed transactions while delivering excellent customer satisfactionExcellent communication skills, with the ability to negotiate and influence effectivelyStrong relationship-building skills with both internal colleagues and external customersFlexible and adaptable, with the ability to thrive in a fast-paced operational environmentCapable of managing multiple tasks, deadlines, and targets while maintaining high levels of accuracyA collaborative and supportive team player who contributes positively to team successIf you are looking for your next opportunity within a busy and supportive environment we would love to hear from you!…