Helpdesk Planner

Job description ob Title: Helpdesk OperatorShift Pattern: Monday-Friday, 9am-5pmPay Rate: £ p/hJob Description:Communicating with Fire and Security Engineers / Regional service ManagersOver seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFSMeeting Service Levels (SLAs)Following management instructionsCommunicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queriesData InputtingWorking as part of a large teamProcessing and maintaining customer recordsEssentialA minimum of one year’s customer service experience in a customer-facing role is required.Applicants must have a 5-year checkable history.You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard….