About Network Rail
Join Network Rail – Where People and Connections MatterAt Network Rail, we’re dedicated to keeping passengers and freight moving safely and efficiently across the country. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we’ll do everything we can to accommodate any needs throughout the recruitment process.
Brief Description
We are looking for an Area Support Analyst to join the team in Manchester. This is an exciting opportunity to ensure operational delivery and KPI performance, while driving best practices in accordance with statutory, regulatory, and group policy and regulations at our Manchester office.
About The Role (External)
- Job role: Area Support Analyst
- Salary Band 5 – £27,960.00 per annum
- Contract Type: Permanent
- Location: Manchester Square One (hybrid working pattern as per Network Rail policy)
- Closing Date: Monday 30th March 2026 – late applications will not be accepted. Please note this role may close early in the event of a high number of applications.
What does an average day for an Area Support Analyst look like? As an Area Support Analyst, you will act as a subject matter expert for operational escalations within the Training Admin and Helpdesk team, continually developing the team to enhance their knowledge and performance. You’ll work closely with the Training Planning, Admin and Helpdesk Teams to review performance, document processes, and drive standardisation.
Main Responsibilities
- Act as the departmental subject matter expert for all operational escalations, upskill, and continually develop the team to drive knowledge and performance.
- Work with the Training Planning, Admin and Customer Services Teams to review performance, provide feedback, and escalate concerns to the team manager when necessary.
- Build knowledge and understanding of the operation you work within, document processes, and drive standardisation. Upskill team members to follow and continually consider improvements to processes.
- Understand the full Network Rail Training operation, work with other departmental analysts to share knowledge and upskill within the subject matter expert community.
- Act as second-line support for the Helpdesk team in answering complex queries and respond on behalf of your team.
- Participate in a peer group of Analysts within the Planning and Customer Services Team, focus on driving knowledge sharing with Network Rail Training, and focus on key initiatives.
- Support an inclusive culture where individuals can be themselves and are free to challenge existing processes without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery.
- Operate within the pre-agreed control framework; embed a control mindset amongst employees. Continually review the framework for adherence, identify gaps, define, socialise, and embed improvements. Work with all parties to reduce risk and the cost of control.
- Develop and continually improve relations with key stakeholders, define and embed a customer-centric culture where all team members consider the impact on customers and their future requirements.
What are we looking for?
- Demonstrable experience of managing improvement projects and processing high volume activity
- Exceptional customer focus/engagement/stakeholder management skills
- Proven analytical skills
- Experience of delivering continuous improvement programmes
- Demonstrable experience in leading service, process, and system improvements
- Experience working at a similar level within a multi-faceted organisation
- Excellent communication skills
What could set you apart
- Occupational knowledge of subject areas
- Educated to degree level or equivalent
- Experience of managing improvement projects and processing high volume activity
- ORACLE eBusiness Suite experience
Please see the job description attached for further information such as essential and desirable skills.
How To Apply (External)
- Job role: Area Support Analyst
- Salary Band 5 – £27,960.00
- Contract Type: Permanent
- Closing Date: Monday 30th March 2026 – late applications will not be accepted. Please note this role may close early in the event of a high number of applications.
About our people and the recruitment process – We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance. We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
How To Apply Click ‘Apply now’ to submit your application. If you would like to speak the Resourcing Team, please contact RSResourcing@networkrail.co.uk. If you would like any reasonable adjustments support during your application or throughout the recruitment process, please contact the Resourcing Team who will happily assist. Below are some examples of adjustments we can make:
- Changing a provision, practice or ‘the way things are done’
For example, we can give candidates extra time to complete online tasks or interviews as needed.
- Changing a physical feature of our workplace (e.g., office/room layout) can be adapted to accommodate individual needs.
- Providing extra equipment or assistance (e.g., sign language interpreters and support workers where needed). Alternative document formats can be provided.
There are lots of other adjustments we can consider, please just ask!
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information.
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