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Duty Manager Duties
- Overseeing Daily Operations - Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.
- Staff Supervision & Support - Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.
- Customer Service Management - Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.
- Health & Safety Compliance - Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.
- Reporting & Administrative Tasks - Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.
Required Skills
- Leadership & Team Management - Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.
- Excellent Communication Skills - Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.
- Problem-Solving & Decision-Making - Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeaner
- Customer Service Excellence - Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.
- Health & Safety Knowledge - In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.
Benefits
On top of pay - also included is our wider benefits such as:
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Applying for Signature
If this sounds like something you want to be a part of, apply today by sending in your CV.
Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin' Fox and more.
*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
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