Business Process Manager (CRM Transformation)

Job Title: Business Process Manager (CRM Transformation)

Location: West Midland

Contract: 6 months, 3 days per week, with possibility to extend

Overview

Opportunity to join a growing organisation delivering a CRM transformation across Sales, Marketing and Customer Service. This role will focus on defining, improving and implementing business processes aligned to a new CRM platform.

Key Responsibilities

• Engage with cross-functional stakeholders to gather requirements
• Lead process mapping workshops (current and future state)
• Translate business needs into clear documentation
• Support CRM implementation, system design and UAT
• Manage risks, issues and support change/adoption activities

Requirements

• Experience in business analysis or process improvement
• Strong stakeholder management and workshop facilitation skills
• Experience working with CRM systems (e.g. Salesforce, Dynamics, HubSpot)
• Strong communication and organisational abilities

Desirable

• CRM implementation experience
• Understanding of sales, marketing or customer service processes

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