Project Manager Services Manager

Job Description

Job Title: Service Project Manager

Department: Service Project Team

Reports To: Chris Anderton – Service Projects Leader

Location: Office & home based; site based as required

Office Location: Bedford or Warrington

Summary

As Service Project Manager you will be responsible for helping the company to develop and maintain strong commercial growth through coordinating projects in a busy team environment.

Required to establish, promote and maintain excellent rapport with all customers, sales team, all service personnel and suppliers.

This role includes project coordination both externally and internally, acting as a single point of contact to the wider stakeholder group, knowledge of H&S and technical document provision, and a consistent drive to maintain and exceed defined project performance measures including delivery margins, cost budgets, sales forecasts and engineer efficiency. You will regularly communicate with and support fellow Service Project team members.

Areas of responsibility include ownership of large remedial orders with potential values of several million pounds. This is a high pressure role with on-site customer facing responsibilities at times. You will act as the single point of contact both remotely and on-site to lead all connected stakeholder parties (client, suppliers, engineers, Vertiv) involved in the project. Depending on prior knowledge/experience, the role may include a developmental progression plan to expand technical and industry knowledge.

Duties & Responsibilities

1. Review and understand requirements and details of each project awarded, to create and deliver detailed project work plans, adapting as needed to meet changing customer needs.
2. Manage day-to-day operational aspects and lead the planning and implementation of service projects from order acceptance through to completion and handover.
3. Provide project coordination externally between client/consultant, sub-contractors and suppliers, and internally between other departments including Service Sales, Supply Chain, Finance, and Service Operations.
4. Provide forecasting and project status updates to the Service Project Team Leader via weekly/monthly reports.
5. Co-ordinate engineering resources with the Service Operations Department to ensure site works are performed efficiently and costs incurred are chargeable to the project.
6. Provide a single point of contact for the customer with responsibility for site attendance at significant milestones (e.g., pre-start meetings, delivery events, project start-up). This role may require extended periods on site.
7. Prepare and publish method statements, risk assessments, project schedules, and technical drawings.
8. Act as a single point of contact for works orders that span multiple disciplines (Power / Battery).
9. Be a positive influence to peers.
10. Ensure activity, tasks, and responsibilities comply with Company International Trade Compliance Regulation certification program (Export/Import Compliance, EU Arrivals and Dispatching, Supply Chain Security).

Non-contract Margin and O/P Improvement

1. Review each works order instruction to identify opportunities to improve margins.
2. Coordinate/advise on operational delivery of non-contract sales to maximise profit.
3. Consolidate multiple tasks into fewer visits where possible to improve operational efficiency.

Reporting

1. Provide regular forecast reports to the Service Project Team Leader on a weekly basis and maintain accurate monthly forecasts for project deliverables.
2. Ensure Vertiv’s operating system (Oracle) reflects real-time reporting, maintaining control over UK backlog for project reporting and monitoring.
3. Provide regular monthly financial reporting including margin improvement details and a record of operating performance for all projects delivered in that month.
4. Maintain all regular reporting lines each month.

QHSE

1. Assess and control all health, safety and environmental risks identified for standard activities and premises; comply with relevant legislation.
2. Ensure suppliers, contractors and subcontractors are vetted, approved and appropriate for use.
3. Ensure safe working practices with appropriate procedures and precautions are in place.
4. Reduce adverse events; aim for no lost time events or high-severity events.
5. Minimise gas and electricity consumption, reduce landfill waste and avoid major environmental events.
6. Increase awareness of the management system and elements of operation, e.g., health and safety and environmental management.
7. Produce RAMS as necessary.

Interactions

External customers and intermediary customer representatives, Service Operations teams, Key Accounts, Technical Support staff, Service Contract Sales, Non-Contract Sales, Product Sales, Marketing, Facilities, HR, Finance, Subcontract Service Providers & Suppliers.

Knowledge, Skills and Abilities

1. Prior experience in an Electrical / Electronic support industry, delivering high levels of service provisioning & customer management.
2. Be willing to learn and develop industry/company knowledge with the support of peers.
3. Self-motivated and capable of operating with minimal supervision.
4. Strong financial management and IT skills.
5. Strong focus on customer satisfaction and long-term relationship building.
6. Excellent organizational and time management skills.
7. Excellent written and verbal communications.
8. Commercially astute with good negotiation skills.
9. Ability to interface with various departments and personnel in potentially stressful situations.
10. Willingness to travel regularly to customer sites and spend extended time on site if required.
11. Valid driving licence.

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