Graduate Chinese Customer Advisors

About the job Graduate Chinese Customer Advisors

Chinese speaking Customer Advisor role with visa provided.

Responsibilities

• Being a point of contact for all customers providing over the phone and email advice and support
• Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach
• Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained
• Supplying costs and charges for equipment, helping the client to understand which service they require
• Liaising with site contacts to clarify information and check assess for deliveries and collections
• Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
• Raising cases on the CRM database daily to record account history

Requirements

• Recent graduate currently living in the UK or Europe
• Fluent spoken and written simplified and traditional Chinese
• Excellent written and verbal communication skills
• Able to listen, project empathy, and resolve complaints
• Able to meet sales and work quotas
• Be a team player
• Able to organise, prioritise, and multitask

Visas are provided and relocation assistance if required.

Please apply with your CV and we will get back to you as soon as possible.

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