We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.
We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team.
Operation Team Lead | Tamworth – On-site | Competitive Salary + Benefits
About the Role
As an Operation Team Lead at Moonpig Tamworth, you’ll play a key role in keeping our production running smoothly, safely, and efficiently. Leading across fabrication, print, inbound/outbound and OTS, you’ll coordinate people, processes, and equipment to ensure we consistently meet our production SLAs.
Working closely with the Shift Manager and Maintenance team, you’ll help create a well‑organised, high‑performing environment—especially during peak periods. This is a hands‑on leadership role where you’ll step in when needed, support your team, and drive continuous improvement across the operation.
Key Responsibilities
- Manage all aspects of the operation, including performance, people, and processes
- Coordinate staffing levels to ensure effective coverage across shifts and peak periods
- Ensure production SLAs are consistently achieved
- Communicate daily with Shift Managers to align on priorities and workload
- Work closely with Maintenance Technicians to resolve HP-related issues
- Ensure availability of stock and consumables, raising orders when required
- Maintain a clean, safe, and organised print room environment
- Ensure all equipment completes Start of Shift (SOS) and End of Shift (EOS) checks
- Support preventative maintenance schedules alongside the Maintenance team
- Step into operational tasks when needed to maintain output and quality
- Lead, coach, and develop team members and operators
- Track and escalation technical issues, ensuring timely resolution
- Maintain accurate records of shift handovers, machine status, and incidents
- Monitor and uphold safety, cleanliness, and process standards
- Organise and coordinate maintenance activities with internal and external teams
- Set high standards for performance, quality, and safety
- Support recruitment, onboarding, and training planning
- Champion a culture of accountability and continuous improvement
About You
- Experience leading a team in a fast‑paced production or operational environment
- Strong organisational and communication skills
- Confidence managing staffing, rotas, and training needs
- Comfortable working cross‑functionally with maintenance, supply chain, and operations teams
- Hands‑on approach with the flexibility to support operational demands
- Awareness of maintenance scheduling or equipment tracking systems (desirable)
- Understanding of continuous improvement or lean principles (desirable)
- Experience supporting budgets, training, or supply ordering (desirable)
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
Competitive Pay & Bonus: Including generous pension plans and staff discounts on Moonpig products.
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