Casual Conference and Events Operations Manager

Conference and Events Operations Manager

As a Conference and Events Operations Manager, you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met.

Responsibilities

• Manage all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for actionSet achievable budgets and other short- and long-term functional goals
• Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

Required Qualifications

• Strong knowledge of hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

Preferred Qualifications

• Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
• Passion for delivering exceptional levels of guest service

Every Job Makes the Stay

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job Details

• Work Locations: London Hilton on Park Lane
• Schedule: Temporary
• Brand: Hilton Hotels & Resorts
• Job: Catering and Event Services

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