Overview
Founded in 1970, Jigsaw was the first premium fashion brand on the high street. The company partners with mills, photographers, models, and architects to define Style & Truth. We are looking for a 3PL Contract Manager to join our team. The role oversees outsourced logistics operations delivered through third party logistics (3PL) partners and ensures effective management of warehousing, distribution, transportation, and value added services while optimising cost, quality, and operational performance. The role acts as the primary interface between the business and 3PL partners to ensure contractual compliance, performance management, continuous improvement, and strong commercial governance. This position collaborates with internal teams including Merchandising, Customer Services, Finance, and Operations to ensure seamless end to end supply chain execution.
Responsibilities
- 3PL Performance & Relationship Management:
- Lead day to day management of all 3PL operations, ensuring SLA and KPI adherence.
- Conduct regular business reviews with 3PL partners, identifying risks, improvement opportunities, and corrective actions.
- Manage and maintain operational SOPs, process documentation, and service standards.
- Oversee inventory accuracy, including PI counts, stock investigations, and reconciliation processes.
- Ensure effective management of inbound, outbound, returns, and value added services.
- Monitor service performance, proactively resolving issues and escalations.
- Commercial & Contract Governance:
- Ensure full compliance with contractual terms, service levels, and commercial agreements.
- Review, analyse, and approve logistics related invoices, ensuring cost accuracy and budget alignment.
- Lead or support negotiations on contract variations, pricing reviews, and service expansions.
- Benchmark costs, lead logistics cost to serve analysis, and identify cost saving opportunities.
- Operational Excellence & Continuous Improvement:
- Drive continuous improvement across logistics operations, including process optimisation, automation, and systems integration.
- Lead logistics improvement projects such as network optimisation, warehouse layout changes, or transport efficiency initiatives.
- Identify and implement technology enhancements to improve visibility, reporting, or operational efficiency.
- Internal Stakeholder Management:
- Collaborate cross functionally to support internal teams with logistics related needs or escalations.
- Partner with Merchandising on inbound flow, stock availability, and seasonal events.
- Support Customer Services in resolving customer fulfilment and delivery issues.
- Work with Finance on cash flow, accruals, invoice validation, and budgeting.
Required Skills and Experience
- Minimum 3 years' experience managing 3PL contracts or outsourced logistics operations.
- Strong understanding of warehouse, fulfilment, and transportation operations.
- Proficiency in Excel and commercial reporting; ERP experience (e.g., Navision, SAP, Oracle) preferred.
- Solid understanding of supply chain principles, inventory management, and logistics KPIs.
- Knowledge of customs procedures and import/export documentation (advantageous).
Personal Competencies
- Strong communication and stakeholder management skills.
- Highly organised with the ability to prioritise and work under pressure.
- Analytical, detail oriented, and commercially focused.
- Results driven, proactive, and persistent in problem solving.
- Hands on, adaptable, and comfortable in fast changing environments.
- Team player with a collaborative mindset.
Additional Information
- Role based in Kew (West London).
- Role may include occasional travel to warehouses or logistics hubs.
- Ideal for candidates with retail, e commerce, or FMCG backgrounds.
Benefits
- 25 days holidays
- Fantastic Staff discount schemes - up to 50% (and 70% on 5 items per season)
- Life Assurance
- Pension
- Access to the Unum- Help@Hand - Jigsaw\'s wellbeing and benefits provider, for a whole host of resources, support and discounts
We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnerships or pregnancy and maternity.
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