Travel Consultant/ Ticketing Agent

Responsible for handling online reservations, customer inquiries, and managing e-commerce platforms. Ensure a smooth booking process and provide excellent customer service.

Key Responsibilities

• Manage online reservations and booking systems
• Respond to customer enquiries via email, phone, and online platforms
• Process bookings, payments, and confirmations
• Update product/service listings on e-commerce platforms
• Coordinate with operations team for reservation arrangements
• Handle cancellations, reissuance, changes, and refunds when required
• Maintain accurate booking and customer records.

Prior GDS Knowledge (Travelport / Amadeus / Sabre) is a bonus.

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