Service Centre Manager
Salary: £62,500 per annum + company vehicle + bonus
45 hours per week Monday–Friday
Waltham Forest
We are looking for an experienced Service Centre Manager to manage the Waltham Forest depot at NRG Riverside, a company where many employees recommend us as a ‘Great Place to Work’.
Brief Description
You will oversee the service and repair of a variety of vehicles, manage technicians, and coordinate maintenance activities. In return, we offer discounted shopping, cinema, gym membership and a talent development programme.
Who will you be working for?
NRG Riverside is the UK’s largest municipal and specialist fleet hire company, providing specialist vehicles, maintenance packages and high‑quality used vehicles. Since 1996, we’ve helped customers rationalise and decarbonise fleets, saving money and improving efficiency.
What candidate are we looking for?
- Extensive experience from within an HGV Technician / HGV Mechanic / HGV Engineer role
- Leadership experience in a managerial / supervisory capacity is ideal but not essential
- Experience in the waste / recycling industry would be great, but not essential
- Municipal experience, including working on refuse trucks, is a plus
- Excellent customer service
- Great team player; also able to work on own initiative
- Awareness and understanding of health and safety practices
What will be your duties?
- Supervise workshop staff, allocate daily workload, monitor quality and ensure optimum productivity
- Motivate, coach and direct staff, manage attendance, time‑keeping and rest breaks for consistent productivity
- Repair and maintain all fleet vehicles as required
- Ensure all service and repairs meet customer and DVSA standards
- Ensure productivity sheets are completed and passed to the administrator for processing
- Ensure service and defect job cards are filled and signed correctly, and standard times are adhered to
- Follow health and safety procedures
- Review and sign off vehicle service/job cards, ensuring data is correct before closing
- Liaise with Contract Manager daily to meet SLA customer requirements
- Maintain high workshop housekeeping standards and keep stores tidy and well‑organised
- Order parts and consumables
- Key holder
Benefits for you
- Excellent depot‑based bonus opportunities up to £3,500
- Company vehicle
- Equivalent to 33 days annual leave (inclusive of statutory)
- Salary sacrifice pension
- Enhanced parental leave
- Company sick pay
- Employee assistance programme
- OnDemand GP and face‑to‑face counselling sessions
- Online health advice portal
- Benefits portal with retail, leisure and holiday discounts
- Dedicated training and development to support your career
- Recommend a friend bonus (up to £2,000)
- Death in service (available from day one)
- Well‑being programme
- Free on‑site parking
- Free uniform
How can you apply?
We welcome all types of applications – traditional CV, video or photo submissions. If you apply with video or photo, upload a Word document stating you have emailed your application and send it to alexandra.bent@nrgriverside.com.
NRG Riverside has a recruitment process that is fair, inclusive and free from bias. We encourage applicants to let us know if we can make it more user friendly. If your experience does not 100% align, we still want to hear from you and strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to a diverseand inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti‑discriminatory laws.
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