Company: Pets at Home

Apply for the Software Development Business Analyst

Location: Cheadle

Job Description:

Software Development Business Analyst

We’re looking for a Software Development Business Analyst who’s passionate about turning complex challenges into simple, meaningful solutions. If you love collaborating, asking great questions, and shaping products that truly help colleagues and customers, this could be your next step.

Why this role matters

As part of a cross functional product squad, you’ll work hand in hand with Product Owners, Developers, Designers and Testers to bring ideas to life. You’ll help us understand business needs, map journeys, spot opportunities for improvements and translate these into clear, actionable requirements that support brilliant digital experiences – whether that’s in store, online or for our colleagues.

What you’ll be doing

Discovery & problem solving

Explore business and customer challenges to find opportunities for improvement

Analyse risks, impacts and benefits so teams can make the right decisions

Collaborate with stakeholders across Pets to uncover and refine requirements

Create clear, friendly and useful documentation that brings processes to life

Delivery & agile ways of working

Work with Product and Engineering leads to prioritise and plan work

Break requirements into story maps, features and user stories that are ready for development

Write high quality user stories with crystal clear acceptance criteria

Support refinement, sprint planning, bug triage and squad ceremonies

Validate solutions with stakeholders to ensure they deliver real value

Help colleagues prepare for change with business readiness support

Improving how we work

Champion agile methods and help strengthen our ways of working

Spot opportunities to improve team performance and collaboration

What you’ll bring

Essential

2-3 years’ experience as a Business Analyst

A strong understanding of business processes and how to capture them

Experience working in agile teams (Scrum, Kanban, SAFe etc.)

Confident writing user stories and defining acceptance criteria

Great communication skills – you can explain things clearly to anyone

Comfortable adapting to change and juggling multiple priorities

A focus on delivering meaningful value for customers and colleagues

Even better if…

You’ve worked in retail, ecommerce or an omnichannel environment

You’ve worked across multi disciplinary squads

You’re familiar with CI/CD practices

You’ve used tools like Avion, Azure DevOps or Figma

Who you are

You’re curious, open minded and love learning.You ask great questions, think critically, and get excited about solving problems.You enjoy collaborating, building relationships and helping teams do their best work.And above all – you want to make a positive difference.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

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Posted: March 31st, 2026

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