Rent Recovery Officer
Location: South Woodford, E18
Salary: £22,000 per annum
Position: Permanent – Full Time
Reference: WR81803
Rent Recovery Officer required to manage arrears cases, support tenants, arrange repayment plans, and progress legal action where required while protecting income and sustaining tenancies.
A Part Time Rent Recovery Officer is required for a busy property and housing management operation based in South Woodford. This position focuses on arrears control, tenant support, benefit coordination, and legal progression. It suits candidates with social housing or housing association experience who are confident managing complex arrears cases and working with vulnerable tenants.
What You’ll Be Doing (Key Responsibilities)
- Monitoring rent accounts and identifying arrears at an early stage
- Taking prompt recovery action in line with policy and procedure
- Managing arrears cases from first contact through to resolution or legal action
- Supporting tenants with Universal Credit claims and housing cost elements
- Applying for Alternative Payment Arrangements and direct landlord payments
- Completing affordability assessments and setting realistic repayment plans
- Preparing documentation and evidence for possession claims
- Assisting with court processes and hearings where required
- Liaising with Housing Benefit teams and local authority departments
- Progressing Discretionary Housing Payment and hardship fund applications
- Coordinating with bailiffs following possession orders when necessary
- Maintaining accurate case notes and account records
What We’re Looking For (Skills & Experience)
- Background in rent recovery, arrears control, or housing income management
- Experience within social housing, local authority, or housing association settings
- Knowledge welfare benefits
- Understanding of landlord and tenant legislation and arrears protocols
- Experience preparing cases for legal action and court submission
- Confident handling sensitive conversations and negotiating repayment plans
- Strong written communication for notices, reports, and case records
- Good numerical accuracy when calculating arrears and adjustments
- Comfortable using housing management systems and Microsoft Office
- Resilient approach when managing challenging cases
What’s In It For You?
- Specialist housing role with clear responsibility
- Part Time flexible working hours
- Exposure to complex arrears and legal casework
- Opportunity to build deeper welfare and housing law knowledge
- Supportive management structure
- Ongoing training in benefits and legal updates
- Long-term progression within housing and property management
Ready to take the next step in your property career?
If you are interested in this Rent Recovery Officer role, please contact the Property Recruitment Team at Worth Recruiting today, quoting reference: WR81803.
About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech. Find out more at: worthrecruiting.me.
Job Reference: WR81803 – Rent Recovery Officer
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