Job Title: Product Support Engineer
Description:
We are hiring for our client, a leading manufacturing organisation, who are seeking a Product Support Engineer to join their established technical team. This is an excellent opportunity for a Product Support Engineer to work in a highly specialised environment, supporting customers and internal stakeholders with technical expertise across complex engineering systems.
The successful Product Support Engineer will play a key role in delivering technical support, interpreting engineering data, and ensuring high standards of service across parts, systems, and product queries. This role offers strong exposure to cutting‑edge engineering projects and the opportunity to develop within a supportive and forward‑thinking business.
Top 3 Things to Know About this Role:
- Excellent opportunity within a well‑established engineering manufacturer.
- Varied technical role with strong customer and stakeholder interaction.
- Career development and exposure to advanced engineering systems.
The Role:
- Provide technical support via phone and email to customers and field engineers.
- Interpret engineering drawings, 3D CAD models, and bills of materials.
- Respond promptly to technical queries, ensuring high levels of service.
- Complete parts assembly breakdowns and ensure accurate part numbering.
- Produce, manage, and maintain service parts documentation.
- Liaise with suppliers to obtain technical information and resolve queries.
- Support service and parts enquiries linked to new tenders and contracts.
- Maintain accurate records of all technical support interactions.
The Person:
Essential:
- Level 3 NVQ (or equivalent) in Automotive or Mechanical Engineering, or 5+ years’ relevant experience.
- Strong understanding of parts assemblies, BOMs, and system classifications.
- Ability to read and interpret engineering drawings.
- Experience handling technical queries in a customer‑focused environment.
- Knowledge of fault finding and component/system repair.
- Strong organisational skills with excellent attention to detail.
- Proficient in Microsoft Office.
- Ability to work independently and as part of a team.
Desirable:
- HNC/HND or Degree in Engineering.
- Experience with CAD tools and vehicle systems.
- Knowledge of chassis, powertrain, or driveline systems.
- Experience delivering technical training or working with suppliers.
The Reward:
- Competitive Salary (dependent on experience).
- Opportunity to join a highly respected engineering business.
- Strong career progression and development opportunities.
- Exposure to innovative engineering projects.
- Supportive team environment.
Next Steps – Why Hunter Savage:
For further information and to apply for this Product Support Engineer role, please contact Dominic Heron.
Hunter Savage is a specialist recruitment consultancy with deep sector expertise across Engineering & Manufacturing and other key industries across the UK & Ireland. We pride ourselves on providing expert, confidential advice and building long‑term relationships with both clients and candidates.
Salary details are a guide and will depend on experience and expertise. We reserve the right to heighten shortlisting criteria depending on the calibre of response.
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