OmniChannel Sustainability Sales Executive

Company Overview / Employee Value Proposition

myhalo is a zero e-waste sustainability tech platform for users to upcycle, rescue and adopt digital devices. We want to reduce e-waste through education and collaboration with government, education institutions, information & communication technology industry, tech community, partners, retailers and enterprises. Our mission is to build a community that embraces a zero e-waste lifestyle.

https://myhalo.com.sg/

Job Summary

Join the PC Dreams Group as an OmniChannel Sustainability Sales Executive to lead sales and acquisition efforts within a specific category, driving sustainability initiatives and delivering exceptional customer experiences across retail and digital channels.

Responsibilities

• Educate customers on sustainability-driven purchases, trade-ins, and buyback programs to promote zero e-waste awareness and encourage eco-friendly decisions
• Collaborate with backend teams to optimize buyback workflows and maintain competitive pricing strategies aligned with circular economy goals
• Serve as the primary contact for customers across retail and digital channels, ensuring seamless and consistent service delivery
• Maintain a well-organized and presentable shop environment to support brand reputation and enhance customer satisfaction
• Guide customers in selecting pre-owned and refurbished electronic devices by providing informed, sustainability-focused product advice
• Respond to inquiries regarding device upcycling, repair, and trade-in valuations across physical stores and digital platforms
• Manage buyback transactions by accurately valuing used devices and ensuring compliance with established pricing models
• Oversee receipt and documentation of incoming devices for trade-in, repair, care, and warranty services to ensure operational accuracy
• Maintain comprehensive product knowledge and ensure adherence to ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems) standards
• Implement omnichannel sales strategies by engaging customers through social media, messaging tools, e-commerce platforms, and marketplace listings
• Promote buyback programs via digital campaigns and online engagement tools to maximize program visibility and customer participation
• Coordinate digital order fulfillment and logistics to ensure smooth transactions across all retail channels
• Analyze retail trends and buyback program performance using data analytics to refine sales strategies and optimize product offerings
• Utilize digital tools such as Excel, Google Sheets, messaging platforms, and CRM systems to enhance operational efficiency and reporting accuracy

Required competencies and certifications

• Ability to ensure compliance with ISO 9001 & ISO 27001, maintaining quality standards and data security integrity

Preferred competencies and qualifications

• Diploma or Degree in Business, Sales, Retail Management, or a related field
• Experience in retail sales, e-commerce, or customer service, ideally within the consumer electronics sector
• Strong understanding of buyback programs and their role in driving circular economy initiatives
• Knowledge of omnichannel retail operations, including digital commerce and social media engagement
• Ability to communicate with customers in English and Chinese is required due to customer demographic needs.
• Excellent communication and interpersonal skills to engage customers and partners effectively
• Proficiency in digital tools such as Excel, Google Sheets, and messaging platforms for sales operations
• Ability to adapt to a fast-paced retail environment while delivering exceptional service
• Passion for sustainability and commitment to promoting eco-friendly business practices

Other Information

• Location: 200 Victoria Street, Bugis Junction, Singapore 188021
• Work Week: 6 days/week
• Work Hours: 11:00 AM – 8:00 PM
• Monthly Salary: $2700 – $3200 (with KPIs & OKRs driven commissions and incentives)

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