Responsibilities
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It is your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Qualifications
Quite simply, you’ll be working in our fast moving, high‑energy environment. We’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face‑to‑face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Company Overview
McDonald’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
Benefits
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands and much more
- Flexible Working: Work hours that fit around you and life’s surprises.
- Employee Assistance Programme: Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
- Travel: Enjoy staycations or trips abroad with discounts on travel fares.
- Gain Transferrable Skills: Whether you’re full‑time or part‑time, your role here will teach you skills for life.
- Groceries & Food: Employee meal discounts at work along with discounts on groceries at major supermarkets.
- Emotional Health Support: Supporting your mental and emotional wellbeing and coping with life events.
- Meals at Work: Choose food from our restaurant menu on your break and can even try the latest promotions.
- Discounted Gym Memberships: Stay fit and healthy with discounts on gym memberships.
- Financial Support: Guidance on managing your finances and how to save for long term goals.
- Books & Entertainment: Access great discounts on PC and video games, magazines, books and music.
- Life Assurance: Providing a tax‑free lump sum to your loved ones, helping reduce financial worries at a difficult time.
- Fashion: Get discounts at hundreds of major high‑street and online retailers.
- Health Insurance: Free health insurance that covers you and your family.
- Health & Beauty: From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
- Employee of the month: Recognising you for living our values through the great work you do.
- Utilities: Receive discounts at high‑street and online homeware stores.
- Values Heroes: We live by our values and we reward those who demonstrate their commitment to them.
- Length of Service: Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.
- Physical Health Support: Helping you make healthy lifestyle choices and address health issues.
- Bonus Potential: Receive extra financial rewards for your hard work, in addition to your salary.
- Premium Shift: If you work overnights, between the hours of midnight and 5am, you’ll earn extra pay.
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