Broomfield Hospital is seeking a dynamic, motivated and well‑organised Customer Services Senior Supervisor to lead our dedicated Switchboard team.
Whether you’re an experienced supervisor or ready to take the next step in your career, this is an exciting opportunity to inspire and support a committed team delivering vital customer services 24/7, 365 days a year.
You’ll play a key role in ensuring our patients, staff and visitors receive exceptional support whenever they need it.
This is a full‑time position (37.5 hours per week), primarily Monday to Friday, 09:00–17:00. However, flexibility in both hours and days worked is essential to meet the needs of a busy, fast‑paced hospital environment.
If you’re passionate about leading people, improving services and making a real difference, we’d love to hear from you.
Key Responsibilities
- Co‑ordinate the day‑to‑day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
- Help to support, motivate and develop the Customer Services Team to ensure they comply with departmental KPI’s.
- Promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.
You will need a polite, helpful, discreet and friendly manner, whilst remaining calm under pressure and coping with situations which can be demanding and sometimes distressing.
Our ambition is to deliver excellent local and specialist services, to improve the health and well‑being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
For more information on this varied and rewarding role, please see the attached Job Description.
We look forward to your application! Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, there is no Visa Sponsorship available for this role.
This advert closes on Friday 10 Apr 2026.
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