Store Manager – NEOM Wellbeing, London White City
Are you an entrepreneurial Store Manager who is passionate about delivering an exceptional customer experience and fostering a supportive environment for your team? This full‑time, permanent role will put you at the head of a standalone store, building a unique NEOM Wellbeing community, delivering memorable events, and driving store performance while nurturing your team’s growth.
About NEOM Wellbeing
NEOM Wellbeing is a B Corp‑certified business that “Supercharges Wellbeing.” With 100 % natural fragrances at its core, the company empowers people, nurtures communities, and respects the planet. We offer staff extra wellbeing days, time off to volunteer, birthday leave, enhanced healthcare, and a monthly product allowance.
Responsibilities
- Lead and manage all aspects of store operations including sales performance, KPIs, payroll, rotas, stocktakes, reporting, and stock ordering.
- Champion the NEOM brand by organising and supporting in‑store and field events, collaborating with local businesses and partners.
- Recruit, train, and mentor your team with a strong focus on education, development, and wellbeing.
- Deliver an unforgettable NEOM Wellbeing experience for every customer, inspiring positive lifestyle choices.
- Develop and execute an annual events plan to support monthly activations and brand partnerships.
- Identify opportunities to support our people and planet, including fundraising for our partnered charity through events and collaborations.
- Lead community initiatives that promote inclusivity, volunteering, and local engagement.
Requirements
- Minimum 2 years’ experience managing a team, ideally in a standalone retail environment.
- Proven background in the health and beauty industry.
- Passion for wellbeing and delivering exceptional customer service.
- Strong leadership skills with the ability to coach and inspire a team.
- Commercially driven with a focus on increasing store footfall and brand presence.
- Excellent attention to detail and high operational standards.
- Confident communicator with a collaborative and proactive mindset.
- IT‑literate, comfortable using MS Office, Excel and Google Drive.
- Self‑motivated, able to multitask and work independently.
- Aligned with NEOM’s values and committed to community and wellbeing initiatives.
What We Would Love
- Experience in retail management within a health and beauty context.
- Knowledge of local community engagement strategies.
- Experience organising events and partnerships.
- Fluency in digital tools for tracking performance.
Benefits
- 25 days holiday plus bank holidays.
- Birthday leave.
- Flexible working hours.
- Wellbeing time to recharge and reset.
- Monthly NEOM product and staff discount.
- Healthcare: cash‑back plans, outpatient cover, GP consultations, therapies, and mental health support.
- Time off for volunteering and support for personal fundraising.
Apply Now: If you’re ready to share good vibes at NEOM Wellbeing’s Westfield White City Hub, we can’t wait to hear from you!
- Seniority level: Mid‑Senior
- Employment type: Full‑time
- Job function: Management
- Industries: IT Services and IT Consulting
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