Service Operations Manager

Service Operations Manager – HV Private Networks

Location: Wakefield | Full Time | Monday–Friday (40 hours)

Overview

An established High Voltage (HV) network services provider is seeking an experienced Service Operations Manager to lead the safe, compliant, and efficient delivery of service activities across its Private Power Networks portfolio.

This is a senior operational leadership role responsible for managing field-based HV teams, ensuring exceptional service delivery, maintaining regulatory compliance, and driving operational performance across maintenance, fault response, and project support works.

The Role

Operational Leadership

• Lead and coordinate day-to-day activities of SAPs, HV engineers, and field technicians
• Ensure strict adherence to HV safety rules, switching procedures, and statutory standards
• Plan and allocate resources to meet SLA commitments and operational demands
• Oversee incident response and network restoration activities

Service Delivery & Performance

• Drive excellence across HV maintenance, testing, inspection, and emergency services
• Monitor KPIs including SLA compliance, response times, network availability, and customer satisfaction
• Ensure accurate planning, scheduling, and reporting
• Identify opportunities to improve reliability and reduce unplanned outages

Safety, Compliance & Quality

• Champion a strong safety-first culture
• Maintain competency, authorisations, and training compliance across teams
• Lead investigations into incidents and near misses
• Ensure all works meet relevant BS standards and client requirements
• Act as operational lead for key customers
• Provide technical updates and performance reporting
• Manage escalations and maintain strong client relationships
• Lead, mentor, and develop HV operational teams
• Support bid and contract activities with operational insight
• Manage service budgets, cost control, and profitability
• Identify growth and efficiency opportunities within service operations

About You

Qualifications

• HNC/HND (or higher) in Electrical Engineering or equivalent experience
• IOSH / NEBOSH preferred
• Full UK Driving Licence

Experience

• Extensive background in 11kV–66kV private network operations
• Strong working knowledge of HV switching, safety rules, and compliance frameworks
• Experience managing field-based teams in safety-critical environments
• Familiar with DNO/IDNO standards and private network maintenance regimes

Leadership Profile

• Proven technical leader within HV operations
• Strong organisational and resource planning capability
• Commercially aware with experience in customer-facing service environments

Why This Role?

This is an opportunity to take ownership of HV service delivery within a growing, technically respected organisation, shaping operational excellence while leading experienced HV professionals in a safety-critical environment.

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