Overview
Role: Product Manager
Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based in the Leeds office
Salary: DOE, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 – 16:00; you can work around these to suit you!
We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
What you’ll be doing
Product Ownership & Roadmap Execution
- Own specific themes or initiatives within the product roadmap, aligned to the wider product strategy.
- Define and monitor success metrics for your areas of ownership, ensuring measurable outcomes.
- Identify and articulate patient, clinical and business problems through research and insight.
- Shape backlog priorities in collaboration with stakeholders, ensuring work is focused on value.
- Support the Senior Product Manager in developing the broader product strategy and business case work.
Product Discovery & Definition
- Lead discovery activities within your remit to validate assumptions, define scope and explore new opportunities.
- Conduct desk research, stakeholder interviews, competitive reviews, and other analysis to inform product decisions.
- Collaborate with UX and data teams to test hypotheses and improve user journeys.
- Translate insights into clear product requirements and experience design recommendations.
Product Development & IT Collaboration
- Work closely with the IT and Delivery teams to refine and prioritise product backlog items.
- Act in a Product Owner capacity for your product area, where appropriate — including:
- Writing user stories, epics, and acceptance criteria
- Leading backlog grooming, sprint planning and refinement sessions
- Ensuring that development output aligns to product goals and success metrics
- Partner with QA, engineering, and business analysts to clarify scope, resolve blockers and support releases.
- Respond to change and feedback during delivery, iterating on scope or stories where needed.
Stakeholder Engagement
- Engage stakeholders from Clinical, Ops, UX, Data, Compliance, Marketing and Pharmacy Office to gather insight and manage expectations.
- Clearly communicate product decisions, rationale, progress and outcomes to internal and external audiences.
- Ensure that all developments comply with relevant standards, clinical safety and quality, and regulatory frameworks (e.g. GDPR).
Who are we looking for?
- Strong understanding of product lifecycle, from discovery through to launch and iteration.
- Experience with patient management systems.
- Able to assess another company’s proposition, identify opportunities, understand the product development needs.
- Ability to write clear user stories and acceptance criteria in collaboration with developers and stakeholders.
- Experience working in cross-functional teams (e.g. Scrum, Kanban).
- Evidence of delivering product changes that have improved outcomes or performance.
- Confident working with stakeholders across business functions to shape requirements and prioritise work.
- Strong commercial awareness and understanding of how to balance user, business and technical needs.
- Comfortable using data and insight to make informed product decisions.
- Experience in healthtech, med-tech, online pharmacy, or other regulated environments.
- Experience using tools such as Jira, Confluence, Figma, Miro, GA4, or similar.
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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