Service Delivery Co‑Ordinator
Location: Warrington, Cheshire, WA3 7PB
Salary: £28,500 plus excellent benefits
Schedule: Hybrid 3 days on site, Full Time, Permanent – 37.5 hours per week Monday–Friday (shift patterns: week 1 8am‑4pm, week 2 8.30am‑4.30pm, week 3 9am‑5pm)
Ready to impact a better future? As a Service Delivery Co‑Ordinator in our AASC (Asylum Accommodation and Support Contract) team, you’ll help make sure people are supported with safe, suitable accommodation and transport at the moments they need it most. Your work will help create stability for service users and support positive outcomes within communities.
You’ll play a key role in keeping our service running smoothly – from allocating accommodation to coordinating transport – ensuring everything we deliver meets the high standards and timeframes agreed with UK Visas and Immigration. It’s purposeful, people‑centred work where your decisions directly help shape a better future for those relying on our support.
What you’ll do as a Service Delivery Co‑Ordinator
You’ll Be Entrusted To
- Liaise with the customer to identify and allocate appropriate accommodation, including for vulnerable individuals and those with special needs or risk considerations.
- Ensure all allocation and dispersal requests are processed within KPI 1 and KPI 2 timescales.
- Support the Service Delivery Manager with preparing mitigation for KPI 1 and KPI 2 performance.
- Monitor property and room availability to ensure suitable density levels are maintained.
- Manage team and personal inboxes, alongside effective use of customer portals and Serco systems to keep data accurate and up to date.
- Liaise with suppliers and sub‑contractors to support compliant transport arrangements and schedule workflows for service user movements.
- Upload and monitor travel requests to meet KPI 4 timescales.
Does this sound like you?
You’ll be a great fit for this role if you have:
- Ability to build strong, effective working relationships with internal teams and external partners.
- Clear and confident communication skills, able to share information across departments.
- Great time‑management skills, able to prioritise and deliver multiple tasks without prompts.
- Strong MS Excel skills.
- Solid ICT capability and willingness to learn new systems.
Vetting And Checks
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance.
What We Offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Apply today and become part of a team that is committed to redesigning and improving public services for the benefit of everyone. As a diverse and inclusive organisation, we encourage applications from a broad range of candidates and will provide reasonable adjustments and flexible working arrangements. If you need assistance with the application process, please contact 0345 010 4000.
We are proudly Disability Confident Leader employers and hold the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). For more information, contact our recruitment team at 0345 010 4000.
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