IT Support Technican

IT Support Technician 

Location: Brighton & Hove, Sussex Salary: Up to £30,000 + benefits Hours: Full-time — Monday to Friday 

Role Profile

Placr Recruitment is looking for a motivated IT Support Technician to join a respected technology company based in the Brighton & Hove area. This is an exciting opportunity for someone looking to develop their career in IT and technical support. You’ll provide essential first-line technical assistance to internal teams and customers while working in a friendly, supportive environment that values your growth and development.

Key Responsibilities

• Provide first-line technical support to internal teams and customers (hardware, software, and system queries)
• Handle product and application questions both pre- and post-sale
• Log, track, and resolve technical issues, escalating when necessary
• Manage product returns and repairs in line with ISO procedures
• Assist with product testing, compliance checks, and documentation
• Support internal training and knowledge sharing
• Contribute to continuous improvement initiatives

Skills & Experience Required

• Relevant technical qualification or hands-on experience in engineering, IT, or computer-based systems
• Previous experience in technical support, helpdesk, or customer-facing support
• Strong problem-solving and organisational skills
• Clear and professional written and verbal communication
• Proactive, motivated, and comfortable working in a fast-paced environment

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