Job Title: Events and Visitor Services Assistant
Park Events & Visitor Services Assistant
AVH Parks Ltd – part of Anglian Water Group (AWG)
Location: Alton WaterHours: Includes weekends & school holidays
Salary: from £28,000 per annum
Are you creative, customer‑focused, and passionate about the outdoors?
Do you love bringing people together through memorable activities and events?
AVH Parks Ltd manages 14 stunning parks across the region-including Rutland Water, Grafham Water, Alton Water and Pitsford Water-and we’re looking for a dynamic Park Events & Visitor Services Assistant to help us create brilliant visitor experiences and spaces all year round.
Alton water, located in Suffolk offers a range of exciting experiences for our visitors. You will become a key member of the visitor facing team, based on site at Alton Water
About the role
As a key member of our visitor-facing team, you’ll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions and welcoming customers to our campsite no two days are the same.
You’ll use your creativity to bring our parks to life-dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You’ll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they wont ever forget. You won’t be afraid to get stuck in with all aspects of our visitor facing customer service roles and will quickly become an expert in everything the park as to offer.
This is a hands‑on, varied role perfect for someone who thrives in a busy customer‑focused environment and enjoys working outdoors.
What you’ll be doing
Events & Activities
Support the planning and delivery of an exciting calendar of park events
Lead small-scale activities, especially weekends and school holidays
Assist with large events
Report on visitor participation and activity performance
Marketing & Promotion
Create engaging social media content and respond to customer enquiries
Use upselling techniques to promote park activities and offers
Dress and theme visitor centres and cafés to enhance seasonal appeal
Visitor Services & Customer Care
Deliver exceptional customer service across all park touchpoints
Provide support on tills, car park systems, and general enquiries
Upsell products, activities and catering options
Meeting Room & Venue Support
Coordinate meeting and conference bookings
Provide a warm welcome to delegates and ensure smooth on‑site delivery
Liaise with catering teams to meet bespoke requirements
General Administration
Manage emails, bookings, systems and park technology
Support internal processes and assist park teams where needed
What we’re looking for
Essential:
Excellent customer service skills
Strong organisation and communication abilities
Proactive, solutions‑focused mindset
Confident using MS Windows and digital systems
Full driving licence
Desirable:
Experience supporting events or activities
Social media content creation experience
First Aid certificate
Creative flair and passion for outdoor recreation
Why join us?
Working at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You’ll help bring joy to thousands of visitors each year-all while working in some of the most beautiful natural spaces in the region.
We’ll support your development, encourage your ideas, and give you the freedom to make a real impact.
Ready to apply?
If you’re creative, energetic and excited about delivering memorable experiences in the great outdoors, we’d love to hear from you.
Apply now and help us Make Today Great for our visitors-every single day.
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