Client Liaison Officer

Join aCustomer Services Team based in Staines and play a key role in supporting accreditation processes from first enquiry to ongoing customer success, as a Customer Liason Officer.This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public, keeping everything running smoothly and efficiently.

Salary 27,000 with Hybrid working after probation.

As a Customer Liaison Officer, you will:

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments
• Assist in organising meetings

It is expected that the successful candidate will:

• Have excellent customer service skills
• Display accurate written and clear verbal communication skills
• Have demonstrable experience of working as part of a team
• Be able to prioritise workload to meet deadlines
• Have good knowledge of Microsoft Office software

Is you want to be part of creating a workplace where everyone belongs, please get in touch.

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