FREE Replacement –
Customer Service Coordinator
Salary: 28,000 plus bonus (rising to 29,000 after probation) Hours: Monday-Friday, 08:30-17:00 (37.5 hours per week) Location: Halesowen – 100% office-based Benefits: Great bonus scheme, Free on-site parking, pension scheme, competitive holiday allowance, and more
Looking for a role that combines stability, variety, and a friendly team environment? Join a global manufacturing business with an outstanding reputation. This company is a leader in the building industry and continues to invest heavily in research, development, and sustainability initiatives.
We’re seeking a Customer Service Coordinator to join our vibrant and relaxed team in Halesowen. This is not a call centre role – you’ll handle a mix of customer enquiries and administrative tasks, ensuring every client receives exceptional service.
What you’ll be doing:
- Processing sales orders from phone and email requests
- Managing the shared email inbox and making proactive calls for missing details
- Raising invoices and obtaining purchase order numbers
- Tracking deliveries and checking stock levels
- Handling complaints professionally and resolving issues promptly
- Liaising with multiple internal departments
- Performing general admin tasks such as scanning and filing
What we’re looking for:
- Ideally based locally
- Previous experience in telephone-based customer service or administration
- Confident using general IT packages
- Excellent communication skills and a professional telephone manner
Why join us?
- Work for a global leader with a strong reputation
- Enjoy a friendly, supportive team environment
- Benefit from free parking, pension scheme, and competitive holiday allowance
- Receive a discretionary bonus and salary increase after probation
Ready to take the next step? Apply today with your CV only – no cover letter required!
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