Description:
My client is a SaaS provider specialising in technology that supports real‑time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience.
Customer Experience Manager
Portsmouth | £30,000–£36,000 | Office based
We’re looking for someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email.
This is a brand‑new role where you’ll work closely with senior leadership, act as the key link with our outsourced contact centre, and help shape our customer experience strategy.
What you’ll do
What we’re looking for
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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