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The following information provides an overview of the skills, qualities, and qualifications needed for this role.
This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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We have partnered exclusively with a growing contact centre consultancy looking to onboard a Business Analyst. You’ll work closely with cross-functional teams to enhance delivery quality, with an initial focus on a high-profile government programme involving contact centre implementations.
Due to the nature of the work, you will need to be eligible for SC clearance.
The Role:
- Run workshops, interviews, and surveys to understand business needs and challenges
- Map current contact centre processes (e.g., call routing, escalation, AI use)
- Work with architects and vendors to ensure solutions match business needs
- Support change impact analysis and communication planning
- Provide regular updates to project managers and stakeholders
The Candidate:
- Minimum of 3 Years experience in similar roles within contact centre.
- Public Sector or BPO experience is a plus
- Basic understanding of frameworks like ISO27001, ISO22301, PCI-DSS v4.0, Cyber Essentials+, GDPR, ITHC
- Confident communicator at all organisational levels
- Strong analytical skills and ability to produce high-quality documentation
The Package:
Base salary: up to £55,000
- 25 days annual leave
- Travel Insurance
Interested? If you think you’re right for this role, then click the ‘Apply Now’ button and send us your CV.
Seniority level
- Seniority levelMid-Senior level
Employment type
- Employment typeFull-time
Job function
- Job functionAnalyst
- IndustriesIT Services and IT Consulting
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