Customer Service Advisor

Customer Service AdvisorLocation: Lasswade, EH18 (fully office-based)Hours: 36.25 hours per week | Monday–Friday – Includes every second Saturday Pay: £12.21 per hourContract: Starting April | Initial 6-month contract with potential for extension Role Overview Our client is seeking a Customer Service Advisor to deliver an excellent multi-channel customer experience. You’ll respond to customer enquiries in a professional and friendly manner, building long-lasting relationships while consistently meeting or exceeding individual performance targets. This is a fast-paced, customer-focused role, ideal for someone who enjoys problem-solving and delivering high-quality service across multiple contact channels. Key Responsibilities Speaking with customers to understand their questions and needsHandling enquiries across phone, social media and written channelsLogging customer calls and updates accurately on the CRM systemMaking sure customers get clear, helpful responses every timeUsing your initiative to spot ways things could work betterSupporting teammates and wider teams when neededKeeping on top of service levels and personal targetsMeasures of Success  Timely and effective resolution of customer enquiriesStrong performance against customer service metricsComfortable handling a variety of contact channelsSharing customer feedback and themes to support service improvementsIdentifying proactive opportunities for continuous improvement …