Customer Services Officer

Customer Services Officer £18 per hour PAYE Full time – TemporaryLocation: Parking Services (Local Authority – Central London)Deadline for applications: Monday 2nd MarchAre you an experienced call centre or customer service professional looking for a busy, varied role within a public sector parking team? This role combines high-volume customer contact with detailed administration around parking bay suspensions and licences.The roleYou will be the first point of contact for all parking-related enquiries, including:Penalty Charge Notices, permits and accessible transportPay & Display and telephone parkingGeneral parking and traffic enquiries via phone, email, web-chat and social mediaKey duties include:Providing an excellent first-line response and resolving queries wherever possibleHandling inbound calls and emails in a professional, calm and courteous mannerTaking payments over the phone and maintaining accurate recordsUpdating parking IT systems and customer recordsMonitoring Pay & Display machines remotely and liaising with contractors and, where required, the Police regarding faults or incidentsProviding general administrative support to the Parking ServiceAs you develop, you will also:Process parking bay suspension requests and renewalsProcess licence applications for skips and temporary structuresUse map-based and other IT systems to assess applications and produce suspension signage…