Customer Care Administrator

Customer Care Administrator – Temporary (1 Month) – £15.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Administrator to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £15.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses.Key Responsibilities:Managing inbound customer queries and complaints across phone and emailLogging, updating and resolving cases using CRM (D365)Processing tickets and customer information via GalaxyProviding clear, courteous and efficient customer supportEnsuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer service or contact centre environmentStrong background in customer-facing roles and working with the publicConfident handling complaints and resolving issues professionallyExcellent communication, interpersonal and organisational skillsStrong IT proficiency, including CRM systems (ideally D365) and ticketing platformsExperience within the heritage or cultural sector is an advantage…